1. Return Period

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return or exchange for most items purchased from our store.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be in its original, unused, and unopened condition.
  • The product must be returned in the original packaging, if applicable.
  • Items must be free of damage and include all original accessories, manuals, and any promotional gifts or items included with the purchase.

Unfortunately, we cannot accept returns for the following items:

  • Used or damaged products.
  • Customized items.
  • Gift cards.
  • Any items marked as “final sale” or “non-returnable.”

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [your contact email] within 30 days of receiving your item.
  2. Provide your order number, the item(s) you wish to return, and a brief reason for the return.
  3. Our customer service team will guide you through the return process and provide you with a return authorization and instructions on how to send your item back.

Please note: Return shipping fees are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., incorrect or defective products).

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets the return policy requirements. If your return is approved, a full refund will be processed to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.

If the return is rejected (due to damage, missing parts, etc.), we will contact you with further instructions.

5. Exchanges

If you received a damaged or defective product, or if you would like to exchange your item for a different size or model, please contact us within 30 days of receiving your order. We will arrange for a prompt exchange at no additional shipping cost if the return is due to our error.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately upon receipt of the item. We may ask you to provide photos of the damage or defect to help us process your claim. In these cases, we will cover the cost of return shipping and send you a replacement or issue a refund.

7. Canceling or Modifying an Order

If you wish to cancel or modify your order, please contact us as soon as possible. We aim to process orders quickly, so we may not be able to accommodate changes or cancellations once the item has been shipped.

8. Contact Us

If you have any questions or need assistance with a return, feel free to reach out to our customer service team:

Thank you for choosing Trionr.xyz! We are committed to providing you with high-quality gardening tools and ensuring that your shopping experience is seamless and satisfactory.